A go-getter seasoned senior Program Leader – IT Operations Technology Transformation is responsible for leading complex, multi?€'year programs across IT Operations, with a strong focus on cloud infrastructure, hosting platforms, observability, network operations, and operating model transformation. This role requires deep expertise in cloud and infrastructure environments, along with the ability to design, lead, and run specialized, interdependent programs that drive measurable improvements in reliability, scalability, and operational efficiency.

The role provides end?€'to?€'end program leadership, including defining transformation roadmaps, establishing governance, driving execution discipline, and leading cross?€'functional teams and vendors to successful outcomes. The Program Leader partners closely with architecture, engineering, and operations teams to translate strategy into executable plans, leverages modern automation and AI?€'enabled practices where relevant, and ensures sustained adoption through effective change and stakeholder management.

Role Summary

We are seeking a senior Program Leader to drive a complex, multi-year technology and operating model transformation across IT Operations, including hosting platforms, cloud operations, observability and monitoring, network and network operations, and outsourcing/vendor transitions. This individual is accountable for end-to-end program outcomes, ensuring execution rigor, stakeholder alignment, and sustainable adoption.

The role requires strong leadership presence, the ability to engage from team-level through executive leadership, and deep experience keeping large, interdependent programs on track through disciplined follow-up, transparent reporting, and proactive risk management. A strong understanding of AI applications in IT operations (AIOps, automation, predictive analytics, intelligent monitoring) is essential to shaping and delivering the future-state vision.

Key Responsibilities

Program Leadership & Execution

• Own the overall transformation roadmap, integrating multiple workstreams with clear milestones, dependencies, and success metrics.
• Establish and run program governance, rhythms, and decision forums to ensure pace, accountability, and alignment.
• Drive execution discipline through active tracking of actions, risks, issues, and dependencies, ensuring timely mitigation and resolution.
• Ensure delivery of measurable outcomes aligned to reliability, scalability, operational efficiency, and service quality.

IT Operations & Technology Transformation

• Lead transformation initiatives across:
  • Hosting and platform modernization
  • Cloud operations and operating model evolution
  • Observability and monitoring (metrics, logs, traces, event management)
  • Network and network operations
• Apply AI-enabled approaches to IT operations, including AIOps, intelligent monitoring, automation, anomaly detection, predictive incident management, and operational insights.
• Partner with architecture, engineering, and operations teams to translate strategy into executable plans and operational readiness.

Outsourcing & Vendor Management

• Lead planning and execution of outsourcing and managed service transitions, including service integration, governance, and performance management.
• Coordinate internal teams and vendors to ensure clarity of roles, handoffs, SLAs, escalation paths, and operational processes.
• Provide transparency into vendor risks and performance, driving corrective actions where required.

Stakeholder & Change Leadership

• Build and sustain strong relationships with IT leadership, engineering teams, security, architecture, and external partners.
• Understand stakeholder needs and priorities; manage expectations and resolve conflicts across complex organizational boundaries.
• Drive change management and adoption by aligning communications, engagement, and readiness activities to the transformation roadmap.

Executive Communication & Reporting

• Prepare and present clear, executive-ready updates on status, risks, issues, dependencies, and mitigation plans.
• Communicate effectively at all levels—detailed, hands-on engagement with teams and concise, outcome-focused messaging with executives.
• Surface decision points early and facilitate timely, informed decision-making.

 

Required Qualifications

• 10+ years leading large-scale, cross-functional technology transformation programs.
• Strong experience in IT operations environments, including hosting, cloud, observability/monitoring, and network operations.
• Proven success delivering programs involving outsourcing or managed services.
• Demonstrated ability to lead through influence, drive follow-through, and maintain momentum in complex initiatives.
• Experience applying or enabling AI-driven capabilities in IT operations (e.g., AIOps, automation, intelligent monitoring).
• Exceptional stakeholder management, communication, and executive presentation skills.

 

Success Profile

A disciplined program leader who blends execution rigor with strategic perspective; understands IT operations deeply enough to challenge assumptions; leverages AI to modernize how operations run; and earns trust through transparency, follow-through, and consistent delivery.

 

 Regards,

Primary Skills: ServiceNow 

Role Description: The ServiceNow Developer must have 8+ years of experience. 

                             For this role, you must be a ServiceNow Developer with strong hands-on experience in JavaScript (syntax, data types, control structures, functions, and OOP). 

Required Skills: 

- Solid understanding of ServiceNow scripting contexts, including client scripts, server-side scripts, and business rules. 

- Good knowledge of web development fundamentals and strong problem-solving/debugging skills. 

- Proven configuration and development experience in Portfolio Management, including Strategic Portfolio Management (PPM/DPM) and Enterprise Architecture (Application & Technology Portfolio Management).

 - Experience working in Agile environments with extensive JavaScript development expertise. 

Education: Bachelor’s degree in Computer Science or any IT related field 

Experience: Minimum 8+ years of experience

Duties:
Design and architect complex, secure, and scalable EPM Cloud solutions to address intricate business challenges, ensuring alignment with overall business objectives.
Ensure architectural consistency, coherence, and best practices are maintained across all EPM Cloud solutions, with a focus on performance, reliability, and security.
Conduct deep dives into broader financial domains to fully understand specific business complexities, technological needs, and how they relate to the EPM Cloud environment.
Develop and deliver impactful presentations, workshops, and proofs of concept to demonstrate the strategic and financial benefits of proposed solutions to stakeholders.
Streamline and simplify business processes using Oracle Financials and related EPM Cloud modules. Standardize processes where possible by reusing objects or adopting global designs, maximizing operational efficiency and business outcomes.
Lead map-gap discussions with business users, documenting solution alternatives and providing clear recommendations to ensure optimal decisions are made with minimal customizations and long-term sustainability in mind.
Collaborate effectively with business stakeholders, partner resources, and cross-functional global teams, demonstrating the ability to influence, guide, and listen to drive consensus on critical business and technology decisions.
Skills:
12+ years of experience with Oracle EPM solutions (EPBCS/PBCS, Hyperion Planning, Essbase, ARCS, FCCS)
Proficiency in calculation scripts, Groovy scripting, REST API integration, and EPM-Automate.
Expertise in data integration and automation using Data Management, EPM Agent, and ETL solutions Experience migrating on-premises Hyperion solutions to Oracle Cloud (PBCS/EPBCS, ARCS, FCCS) In-depth knowledge of Oracle EPM Cloud infrastructure, security, and administration Proven ability to interact with business and technical stakeholders Lead delivery of end-to-end EPBCS solutions (planning, budgeting, forecasting, reporting) Design and implement financial models, reports, and dashboards based on business requirements Configure and enhance EPBCS modules (Workforce Planning, Capital Asset Planning, Financials, Projects) Optimize EPM application performance for scalability and robustness Conduct workshops to gather requirements and provide strategic advice on leveraging EPM.
Develop functional and technical specifications, test plans, and scripts Collaborate with finance and IT/DT teams to align EPM solutions with business goals Manage EPM application security, user provisioning, and integration with IDCS/LDAP Excellent communication and leadership skills to work effectively with Finance and IT teams.

MUST HAVES:

10+ years electrical PM experience
Mega or large project experience (no specific number but 10M+)
Ability to work with EPCM and oversee their work and report to key stakeholders
Strong understanding of 120/208 and 277/480 voltages

Job Description: We are seeking an experienced Project Engineer with a strong Electrical Power Distribution background to support a large, high?€'visibility capital project. This role is ideal for a senior PM who understands how electrical power systems work, can manage complex scopes, and thrives in a fully onsite environment.
This position offers exceptional exposure to a mega?€'project, working alongside seasoned engineering, construction, and trade teams on critical electrical infrastructure.
Key Responsibilities

• Lead project management activities for electrical power distribution scope
• Manage schedule, budget, scope, risk, and field execution for assigned electrical packages
• Coordinate with electrical engineers, contractors, inspectors, and construction teams
• Oversee installation and integration of:
  • Power distribution systems
  • Electrical panels and switchgear
  • Outlets, lighting, and associated infrastructure
• Manage normal power transfer systems (non?€'emergency)
• Ensure work aligns with electrical principles, drawings, specifications, and industry standards
• Drive field execution, resolve issues, and maintain clear communication across stakeholders
• Provide regular status reporting to project leadership

Required Background & Experience

• 10+ years of Project Management experience, with a strong preference for senior?€'level PMs
• Electrical background with a solid understanding of:
  • Electrical principles and how power distribution systems function
  • Power distribution, panels, outlets, and lighting systems
  • Voltage systems including:
    • 120/208V
    • 277/480V

• Client is looking for highly technical developers to develop and support their Automated Inspection Systems, AI enabled workforce scheduling platform, real-time Asset Health systems with edge sensor monitoring
• 100% Remote
• Mid level Team Lead. 7-10 years of experience
• Responsible for Coding, Architecture Design, Team mentoring
• Excellent communication skills required
•  
• Java, Spring Boot, Phyton
• React front end
• .NET nice to have
• Docker, Kubernetes
• CICD experience a plus
• Interview process to include a 1 hour behavioral interview followed by a 1 hour coding challenge
• Prior experience at Amazon or Walmart Labs a huge plus. Prior Target experience also looked upon favorably
• 6 month CTH

Job Title: GCP/Kubernetes Engineer

Location: Chicago, IL/ Dallas, TX / Scottsdale, AZ/ Boston, MA Rhode Island, RI - Onsite

Duration: Long Term Contract

Note: Interview onsite and Onsite position.

Skills Need:
- Kubernetes (GKE), Docker
- Prometheus, Grafana, Kibana
- Dynatrace, AppD, NewRelic
- Terraform, Ansible, Chef
- PagerDuty, OpsGenie
- Splunk, CloudWatch

Required Qualification

• Strong experience in Kubernetes and GCP
• Strong experience in IaC, Terraform, GitHub Actions, helm
• Experience on python, Ansible, NodeJS
• Strong experience in Prometheus-Grafana
• Experience in Linux
• Perform on call support and triage incidents.

Preferred Qualification

• Google Cloud Architect Certification
• Certified Kubernetes Administrator (CKA)
• Experience in Java/J2EE, Springboot
• AI/ML experience preferred.

JOB DESCRIPTION 

Seeking a Software Engineer/Architect with a .NET Engineering background and AI/ML experience to design and build out solutions to solve real-world business research and problems.
 
Design end-to-end AI and machine learning system architectures, including data pipelines, model development, deployment, and monitoring.
· Collaborate with business stakeholders to understand requirements and translate them into technical AI/ML solutions.
· Evaluate and select appropriate AI/ML frameworks, tools, and platforms.
· Define best practices and standards for AI/ML model development, testing, and deployment.
· Lead and mentor data scientists, ML engineers, and software developers in implementing AI solutions.
· Ensure AI/ML systems are scalable, secure, and maintainable.
· Oversee integration of AI/ML models with existing IT infrastructure and applications.

Hiring: Project Manager / Scrum Lead (Hybrid – NYC)

??“? Location: New York City (Hybrid) ??“? Interview Process: Telephonic screening → Mandatory in?€'person interview ??Å?? Preference: Consultants based in or around New Jersey (NJ) or New York City (NYC)

We are seeking an experienced Project Manager / Scrum Lead to support ongoing initiatives and drive successful delivery across cross?€'functional teams. This role requires strong leadership, Agile expertise, and the ability to manage complex project environments.

??”? Role & Responsibilities

· Ensure the project team adheres to operational standards and follows Microsoft Azure DevOps protocols for task management, defect tracking, and time reporting.

· Lead and facilitate project status meetings, working sessions, and Agile ceremonies including daily standups, backlog grooming, sprint planning, and retrospectives.

· Prepare and distribute comprehensive progress reports, dashboards, and meeting minutes.

· Partner with cross?€'functional teams to implement and maintain the overarching project or work plan.

· Collaborate with product owners to develop detailed business requirements documentation.

· Draft user stories with clearly defined Definition of Ready and Definition of Done.

· Develop, maintain, and continuously update the project roadmap.

· Coordinate project schedules in alignment with product owners and dependent teams.

· Ensure compliance with quality assurance processes, conduct periodic reviews, and facilitate knowledge transfer to minimize delivery risks.

??”? Required Skill Set

· Strong understanding of project management and SDLC methodologies: Agile, Waterfall, Scrum, DevOps, SAFe.

· Proven experience leading and mentoring IT project teams.

· Excellent verbal and written communication skills.

· Ability to thrive and deliver in a fast?€'paced Agile environment.

· Demonstrated capability in developing business requirements, documentation, and detailed user stories.

· Strong stakeholder management and cross?€'functional collaboration skills.

· Ability to define, implement, and maintain project process guidance (project plans, subordinate plans), tailoring organizational processes as needed.

· Proficiency in documenting and communicating project progress and implementing corrective actions when required.

· Ability to ensure team adherence to project processes, governance, and best practices.

Hiring: Senior .NET + Python Developer | Newark, NJ (3 Days Onsite)

Local to NJ/NYC only | In?€'Person Interview Required.

We’re seeking a hands?€'on Senior Full Stack Engineer who thrives on ownership, drives delivery end?€'to?€'end, and can lead technical decisions while staying close to the code.

??”? Role Overview

This position requires a strong engineering leader who can take initiatives from concept to production. You’ll break down complex requirements, ensure high?€'quality delivery, and collaborate closely with product and business teams.

??”? What You’ll Own

Delivery & Execution

Full lifecycle ownership of assigned initiatives

Break down requirements into actionable deliverables

Drive work to true completion (not just “dev done”)

Ensure testing, quality, and production readiness

Identify risks early and manage dependencies

Hands?€'On Full Stack Development

Actively code across backend, frontend, and database layers

Build APIs, services, and integration components

Review and approve code; enforce engineering best practices

Debug and resolve production issues when needed

Communication & Leadership

Provide clear, concise technical and status updates

Collaborate with product owners and business partners

Lead discussions, trade?€'offs, and solution design

Mentor junior developers and coordinate team efforts

??”? Core Technical Skills

Backend: .NET, Python

Frontend: React, Angular, modern JavaScript frameworks

Database: Strong SQL, schema design, performance tuning

APIs: REST, integration patterns

Dev Practices: Git, CI/CD pipelines, testing discipline

Bonus: Financial industry experience

Location & Interview Process

Newark, NJ — 3 days onsite (mandatory)

Local candidates only (NJ / NYC)

Interview: Initial video → Final in?€'person

If you know someone who fits this role or you’re interested in yourself, feel free to reach out. Strong engineers who love ownership and hands?€'on problem?€'solving will thrive here.

Minimum Qualifications

•    8+ years of experience in Application Security & Industry Standards (OWASP, NIST)

•    8+ years of experience in Secured Software Development Life Cycle (SSDLC)

•    8+ years of experience in Threat Modelling & Risk Assessments

•    5+ years of experience in Application Scanning for Vulnerabilities (SAST, DAST)

•    8+ years of experience in Integration of Security in CI/CD Pipeline, DevOps, DevSecOps

•    8+ years of experience in Security Frameworks (NIST, ISO 27001, PCI-DSS, SOC 2, HIPAA, GDPR, FedRAMP)

•    8+ years of experience in Vulnerability Management & Penetration Testing

•    8+ years of experience in Incident Response & Security Operations

•    8+ years with Security Tools: VERACODE, IBM Appscan, SD Elements, Burp Suite

Job Description

Data Modeling & Design

• Design conceptual, logical, and physical data models for analytical and operational data platforms.
• Create models for data lakes, data warehouses, and data marts (e.g., Bronze/Silver/Gold layers).
• Apply dimensional modeling techniques (star schema, snowflake) and normalized models where appropriate.
• Define entities, attributes, relationships, keys, constraints, and metadata.

Business & Technical Alignment

• Collaborate with Business Analysts, Data Engineers, and Solution Architects to translate business requirements into data structures.
• Ensure models support current and future reporting, analytics, and data science use cases.
• Participate in requirement reviews, design discussions, and solution walkthrough

This role is a 26-week project-based analytics engagement focused on leveraging Kroger Collaborative Cloud data to answer high-impact business questions using shopper transaction, basket, and loyalty data. The role will partner closely with Customer Development, Shopper Marketing, and Analytics teams to translate data into actionable insights that inform promotions, assortment, pricing, and shopper strategy.

Key Responsibilities

 • Partner closely with Customer Development, Shopper Marketing, and Analytics stakeholders to translate priority business questions into clear analytical approaches and insights using Kroger Collaborative Cloud data. 

• Lead hands-on analysis of shopper transaction, basket-level, and loyalty data to uncover insights related to: 

o Promotion performance and optimization

 o Shopper behavior and trip dynamics

 o Basket composition, cross-purchase, and halo eNects

 o Assortment and pricing eNectiveness 

• Synthesize complex analytical findings into clear, decision-ready insights that inform Kroger joint business planning, shopper marketing, and commercial execution. 

• Collaborate with business partners & customer analytics to ensure consistent  business logic, KPI definitions, and analytical assumptions when working with retailer transaction data. 

• Develop visual outputs and narratives (tables, charts, dashboards, or slide-ready summaries) that effectively communicate insights to both technical and non-technical audiences. 

• Act as a thought partner to the business by proactively identifying new analytical opportunities within KCC data to answer emerging business questions. 

• Support knowledge transfer and documentation of methodologies, assumptions, and findings to ensure continuity beyond the 26-week engagement.

What You Need to Succeed

 • Strong technical and analytical aptitude with the ability to focus analysis on business impact and decision-making, not just outputs. • 6+ years of experience working with large-scale transaction or shopper-level datasets, ideally within retail or consumer goods environments.

Hands-on experience performing analysis using cloud-based analytics environments and modern data tools (e.g., SQL, Python). 

• Proven experience translating retailer loyalty, transaction, and basket data into actionable commercial insights. 

• Strong communication skills, with the ability to clearly explain analytical findings and implications to non-technical stakeholders.

 • High intellectual curiosity, structured problem-solving skills, and comfort working in an ambiguous, fast-moving environment.

 • Ability to manage work independently within a defined project timeline (26 weeks) while collaborating eNectively with cross-functional partners. 

Core Skills 

• Advanced analytical skills using SQL and/or Python to manipulate and analyze large transaction-level datasets. 

• Strong understanding of shopper analytics concepts, including trip missions, basket analysis, penetration, frequency, and cross-purchase behavior. 

• Experience designing analytical approaches to answer promotion, pricing, assortment, and shopper marketing business questions. • Ability to translate business questions into analytical hypotheses and structured analyses. 

• Strong data visualization and storytelling skills, with experience creating clear, compelling, and executive-ready outputs. 

Experience & Qualifications 

Required 

• Experience delivering end-to-end analytics projects for business stakeholders, from  problem definition through insight delivery. 

• Experience analyzing retailer transaction and loyalty data to drive commercial decisions. 

• Experience creating data visualizations and summaries using tools such as Power BI, Excel, or similar.

Experience working with Customer Development, Sales, or Shopper Marketing teams. 

• Experience in consumer goods, retail, or related industries. 

Preferred 

• Direct experience with Kroger Collaborative Cloud, 84.51° Stratum, or similar retailer data platforms. 

• Experience working with shopper marketing or joint business planning use cases. 

• Familiarity with syndicated data (e.g., Circana, Nielsen) and how it complements retailer transaction data.

 • Experience working in a project-based or consulting-style role with defined timelines and deliverables.

Hands?€'On Integration Lead – onsite, must have perfect communication skills

Role Summary

The Hands?€'On Integration Lead is accountable for designing and delivering integrations between the Majesco Suite and the enterprise ecosystem, while also providing technical leadership and governance. This is a player/coach role: you will produce integration designs and working integration assets, guide teams through build/test/release, and ensure integrations meet functional and non?€'functional requirements.

The role supports implementation of Majesco modules including Policy, Billing, Claims, Distribution Management, Absence Management, Connect Portal, and Digital Portals, delivered through an iterative framework with frequent releases.

Key Responsibilities (Hands?€'On / Delivery-Focused)

Build & Deliver Integrations (Primary)

Design and implement integrations between Majesco and upstream/downstream systems (e.g., portals/contact center flows through Dynamics 365 into Majesco service transactions, and the reverse for lookups/updates), ensuring both automated and manual paths are accurately supported where needed

Develop integration assets end?€'to?€'end: interface contracts, mappings, transformations, orchestration flows, error handling, retries, idempotency patterns, and operational telemetry.

Drive the integration backlog: decompose work into deliverable increments, define acceptance criteria, and support iterative release cycles consistent with the Majesco SOW approach.

Integration Layer & Patterns (API / Event / File)

Implement the guiding principle that integrations route through the integration layer / API gateway, avoiding point?€'to?€'point connections except where legacy systems must remain in containment mode.

Contribute directly to event-driven enablement (e.g., Confluent Kafka usage called out in architecture discussions), including topic design participation and publish/subscribe integration patterns where appropriate.

System-of-Record & Data Ownership Alignment

Lead creation and maintenance of an inventory that defines system of record by foundational data domain (e.g., addresses), and translate those decisions into integration flows and data synchronization rules.

Ensure data movement patterns (real?€'time sync vs batch vs snapshot) align with domain ownership and operational realities.

Testing, Cutover, and Production Readiness

Own integration testing strategy and execution: contract testing, end?€'to?€'end flow validation, performance testing, and failure-mode testing.

Ensure release readiness: runbooks, monitoring/alerting, support handoffs, and defect triage processes.

Drive “observability-by-design” (logging, correlation IDs, dashboards, and actionable alerts) across all Majesco integrations.

Vendor / SI Technical Direction (Still Hands-On)

Review and validate vendor/SI integration designs and implementation deliverables; resolve gaps quickly by providing concrete, implementable direction and/or hands?€'on fixes.

Partner with Majesco and implementation teams to align deliverables and completion criteria for integration milestones and acceptance.

Core Competencies & Required Skills

8–12+ years of hands?€'on integration delivery experience (API, middleware/iPaaS, event streaming, ETL/ELT as applicable).

Proven experience integrating enterprise platforms with core admin systems (policy/billing/claims) and channel/CRM systems.

Strong engineering capability: integration design patterns, data mapping, secure integration, resiliency patterns, performance tuning, and production support.

Experience working within iterative delivery frameworks and frequent release cycles.

Preferred Qualifications

Experience with insurance core platforms and/or Majesco implementations (Policy/Billing/Claims).

Experience integrating CRM?€'to?€'core servicing flows (e.g., D365 initiating core system transactions) and designing for both assisted and self?€'service channel models.

Familiarity with event streaming patterns used in enterprise integration fabrics (Kafka referenced in solution architecture reviews).

 ServiceNow Engineer (Mid-Level, Execution Focused)

Why this role matters

You need someone who:

•          Can execute KTLO work reliably

•          Supports enhancements without overengineering

•          Handles tickets, minor builds, and fixes

•          Works under the senior engineer's guidance

Core Responsibility

Support day-to-day platform operations, enhancements, and fixes across ITSM, CSM, and integrations.

Key Responsibilities

·         KTLO / Operations

·         Handle incidents, defects, and service requests related to ServiceNow

·         Maintain workflows, forms, and catalog items

·         Monitor job failures and integration errors

Configuration & Development

Build and update

·         Business Rules

·         UI Policies/ Client Scripts

·         Flow Designer Workflows

  Support Enhancements in:

·         ITSM

·         CSM

·         CMDB

Integration Support:

·         Assist with:

·         Workday provisioning issues

·         CMDB sync issues (Tanium)

·         Virtual Agent Workflows

·         Debug API issues under guidance

Data & CMDB

·         Support data cleanup and reconciliation

·         Maintain CI relationships

Release Support

·         Move update sets

·         Support Testing and validation

Required Experience

            2-5 years ServiceNow

   Solid Understanding of:

·         ITSM processes

·         Basic scripting (JavaScript)

Exposure to:

·         REST APIs

·         Flow Designer

Must- Have Traits:

·         Strong Executor

·         Detail-oriented

·         Willing to learn multiple modules quickly

CORE RESPONSIBILITY:

·         Own platform stability, architecture, and governance across all ServiceNow modules:

•         ITSM, CSM, CMDB SPM (PPM) e GRC / IRM

•         Integrations ecosystem

·         Act as the technical decision-maker for the platform.

KEY RESPONSIBILITIES

Platform Ownership

·         Ensure uptime, performance, and data integrity

·         Define and enforce platform standards (naming, update sets, ACLs, etc.)

·         Manage instance upgrades and patching

Architecture & Design

·         Review and approve all new configurations

·         Prevent over-customization and enforce OOBfirst approach

·         Rationalize existing configurations and technical debt

Module Oversight

·         ITSM workflows and SLAS

·         CSM case routing and portal performance

·         CMDB health and data model governance

·         SPM configuration (demand, project, financials)

·         GRC controls, risk models, audit workflows

Integration Ownership

•         Oversee integrations: 

§  Workday (provisioning)

                                           Tanium (CMDB updates)

§  Azure / LDAP

§  Genesys (portal data)

§  Virtual Agents (Teams, WellRyde)

•         Troubleshoot failures and optimize performance

Governance

·         Establish release management discipline

·         Implement environment strategy (Dev/Test/ prod)

·         Support CAB where needed

Mentorship

·         Upskill junior engineers (your 2 existing + new hire)

·         Provide code reviews and design guidance

Required Experience:

·         6-10+years in ServiceNow

·         Hands-on across multiple modules - ITSM (Must Have); CMDB (Must Have) ; Atleast one of CSM, SPM or GRC

·         Strong Experience with :

·         Script Including -Business Rules, Flow Designer

·         Integration Hub/SOAP/REST

·         Experience managing enterprise-scale instances

Must Have Traits:

·         Opinionated about Platform Governance

·         Strong bias towards simplification and standardization

·         Ability to operate independently (critical in your setup)

Nice to Have:

·         ServiceNow Certifications (CSA+CIS Modules)

·         Experience in Healthcare or regulated environments

·         Exposure to HRSD

Team

You will join a cross functional DevOps team that will work in a complex project for our client. You will interact with 3 different teams in Tampa, Ireland and NJ. The team collaborates closely, follows iterative delivery practices, and maintains a structured approach to stability, security, and automation.

 Position overview

As a DevOps Engineer, you will design, implement, and maintain enterprise-grade CI/CD pipelines to support cloud-based deployments, ensuring robust build validation, controlled environment promotion, and secure deployment gates. You will play a key role in establishing scalable and standardized delivery practices using GitHub and GitHub Actions, leveraging reusable workflows, environment configurations, and effective secrets management.

Responsibilities

• Design and develop internal CLI tools and automation providers primarily in Go
• Plan and execute the migration of CI CD pipelines from Jenkins to GitHub Actions
• Standardise and maintain reusable CI CD workflows as part of a golden path platform
• Collaborate with cloud architects and engineers to design and operate AWS infrastructure on EKS
• Implement GitOps practices using Argo CD for application delivery
• Embed observability and reliability practices using SLO driven monitoring and alerting
• Use data from engineering metrics platforms to identify and prioritise platform improvements
• Work closely with engineering teams to enable, educate, and support adoption of the platform
• Participate in an on call rotation aligned with the UK time zone when required
• Leverage AI assisted tools in daily engineering work to improve productivity and quality
• As part of this project, resource will be working with multiple Product teams in US; they should be able to communicate and coordinate with developers independently as needed.

Requirements

• Build enterprise CI/CD for Cloud deployments - build validation, environment promotion, deployment gates
• GitHub & GitHub Actions - workflow authoring, reusable workflows, environments, secrets management
• Python Library/API development
• Azure/Entra ID - service principals, managed identities, RBAC
• IaC: Terraform for Azure resources, YAML configuration and parameterization
• Fluency in English is required.

Nice-to-have skills:

• Built CI/CD pipelines for Data Engineering and ETL processes
• Microsoft Fabric - workspaces, lakehouses, notebooks, data pipelines, warehouses
• Experience with Power BI semantic models and report deployment
• Azure DevOps pipelines (for context translation)

Role Summary:
Senior?€'level ServiceNow Administrator with Service Portal development experience to support, enhance, and scale a newly established ServiceNow instance for business operations. This is a post?€'implementation role, focused on administration, portal configuration, reporting, and advisory support as scope expands.

Required Experience:

• 5+ years ServiceNow experience (admin-focused, production support)
• ServiceNow Certified Application Developer
• Strong ServiceNow Portal experience (Service Portal / UI components / catalog experience)
• Hands-on administration of:
  • Users, groups, roles, ACLs
  • CI / CMDB management
  • Workflow and Flow Designer configuration
  • Active Directory integration
• Advanced reporting and dashboard creation (daily leadership reports)
• Experience supporting data-heavy environments (assets, sensors, operational data)
• Ability to advise on platform best practices and scalability

Preferred / Nice to Have:

• CIS–ITSM certification
• Certified Application Developer (CAD) or equivalent portal development experience
• Portal customization (widgets, UI policies, client/server scripts)
• SSO support and troubleshooting
• Manufacturing, engineering, or industrial environment experience

Key Responsibilities:

• Support and enhance existing ServiceNow instance and portals
• Maintain portal-based catalog items, dashboards, and user experience
• Build and support daily operational and executive reports
• Support CI structure and asset/sensor tracking
• Provide admin and portal guidance as platform scope grows

Skills:

 Gen AI engineer with hands on strong experience in Python coding . LangChain and LangGraph in practical scenarios, experience with production-level systems and real-world implementation considerations. Strengthening core Python concepts and problem-solving.
The Gen AI will leverage advanced Generative AI models and Azure OpenAI services to develop innovative solutions for investment banking processes. The ideal candidate will have a strong background in investment banking, hands-on experience with Microsoft Azure OpenAI, and expertise in Retrieval-Augmented Generation (RAG).
The Role & Responsibilities:

• Define and drive the AI/ML architecture and roadmap, including both traditional machine learning and Generative AI (GenAI) use cases.
• Design comprehensive end-to-end AI solutions covering data ingestion, feature engineering, model training, inference pipelines, and monitoring frameworks.
• Lead the integration of Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) frameworks, utilizing tools such as LangChain, LangGraph, or similar.
• Develop and deliver cutting-edge AI/ML solutions, incorporating genetic AI techniques, innovative design principles, and scalable deployment strategies.
• Gain a good understanding of traditional AI/ML approaches and leverage this knowledge to create robust, hybrid solutions.
• Collaborate with business stakeholders to translate requirements into scalable AI-driven technical solutions.
• Evaluate and select appropriate AI/ML tools, cloud services, frameworks, and libraries based on use case needs and industry best practices.
• Ensure models adhere to governance, security, explainability, and regulatory compliance, embedding ethical AI principles into system design.
• Guide engineering teams in the implementation of AI components, emphasizing scalability, reliability, and performance optimization.
• Partner with DevOps teams to establish CI/CD pipelines for AI, including model versioning, deployment automation, and ongoing A/B testing.
• Keep abreast of the latest industry research, breakthroughs, and emerging trends in AI, including tracing frameworks, LLM observability, and other innovative areas, recommending adoption of best practices and solutions.
• Requirements:
• Proven experience 10+ years, excel in leading AI/ML architecture and strategy in enterprise environments.
• Strong expertise in designing and deploying large-scale AI/ML solutions, including LLMs, RAG frameworks, and genetic AI techniques.
• Experience with AI/ML tools and frameworks such as TensorFlow, PyTorch, Hugging Face, LangChain, LangGraph, or similar.
• Agentic AI experience: design, develop, and deliver tracing frameworks and LLM observability solutions.
• Deep understanding of data workflows, feature engineering, model training, evaluation, and deployment.
• Good understanding of traditional AI/ML concepts, alongside expertise in generative AI and related frameworks.
• Hands-on experience with AI/ML model observability, tracing frameworks, and monitoring solutions.
• Knowledge of cloud platforms (AWS, Azure, GCP) and services tailored for AI deployment.
• Familiarity with model governance, security, explainability, and ethical AI standards.
• Experience in developing CI/CD pipelines for AI/ML, including model versioning, monitoring, and performance tuning.
• Strong problem-solving, communication, and stakeholder management skills.

Preferred, but not required:
Advanced degree (Ph.D., Master’s) in Computer Science, Data Science, AI, or related fields.
Publications or practical contributions to AI research and open-source projects.
Experience working in regulated industries or environments requiring compliance and governance.
Familiarity with project management and Agile practices.

JD: Test Management -

• Good communication and coordination 

• Strong understanding of regulatory submissions and registration processes- GxP

• Experience with Veeva Vault RIM (Submissions, Registrations, Publishing)

• Knowledge of global regulatory requirements

YOUR ROLE
As the Senior Change Manager – CL NEXTGEN Manhattan Active WMS/OMS Deployment, you will be responsible for leading and governing the change management strategy supporting CEVA's multi-site deployment of Manhattan Active WMS and OMS across North America.
This role will ensure operational teams are prepared to adopt new systems, processes, and ways of working by driving structured change management practices across stakeholder engagement, communications, training coordination, readiness planning, and post-go-live adoption support.
You will partner closely with Program Leadership, Site Operations, Super Users, Training Teams, Process Engineers, and IT delivery teams to ensure change impacts are understood, communicated, and successfully embedded into warehouse operations. This role requires strong leadership, communication skills, and the ability to influence at all levels of the organization.
WHAT YOU WILL DO
Change Management Strategy & Governance

• Develop and lead the enterprise change management strategy for the CL NEXTGEN Manhattan Active WMS/OMS deployment across North America.
• Establish standardized change management tools, templates, and deployment playbooks to support consistent execution across 50+ sites.
• Define change governance routines, adoption KPIs, readiness metrics, and escalation protocols aligned with program leadership expectations.
• Ensure change management activities are fully integrated into site deployment project plans and program delivery milestones.
• Stakeholder Engagement & Organizational Alignment
• Partner with warehouse operations leadership to identify change impacts, adoption risks, and site readiness requirements.
• Build strong relationships with site General Managers, Operations VPs, and regional leadership to ensure sponsorship and engagement throughout each deployment wave.
• Align key stakeholders across IT, Operations, Training, and Business Process Engineering to ensure consistent messaging and adoption support.
• Serve as a key escalation point for organizational resistance, readiness concerns, and adoption barriers.
• Communication Planning & Execution
• Develop and execute communication plans for each deployment wave, ensuring consistent and timely messaging to impacted operational teams.
• Create communications that translate technical implementation activity into clear operational impacts and expectations.
• Ensure deployment progress, key milestones, and upcoming changes are communicated effectively across site leadership, supervisors, and frontline teams.
• Support program leadership in preparing executive-level updates and communications as needed.
• Training Coordination & Adoption Enablement
• Partner with Training teams, Super Users, and Process Engineers to ensure training materials are aligned to the Manhattan Active system configuration and site-level SOPs.
• Coordinate training readiness activities including training schedules, user role mapping, and required completion tracking.
• Ensure site teams have the tools and support required to execute UAT participation and transition into go-live operations.
• Drive adoption strategies that support long-term sustainability beyond initial system go-live.
• Site Readiness & Go-Live Change Execution
• Lead readiness assessments for each site deployment, ensuring key change deliverables are completed prior to cutover and go-live.
• Establish and manage go-live readiness checklists, stakeholder sign-offs, and adoption tracking mechanisms.
• Support site cutover activities by ensuring organizational preparedness and communications are aligned to execution timelines.
• Actively support go-live execution and stabilization periods to ensure rapid adoption and issue resolution support.
• Post Go-Live Adoption & Continuous Improvement
• Monitor adoption performance and operational stabilization following go-live, identifying gaps and coordinating corrective actions.
• Capture lessons learned across deployments and continuously improve change management playbooks, training models, and communication tools.
• Partner with operational leaders to ensure new processes and system usage become embedded as standard work.
• Support program-level improvements by identifying systemic adoption risks and driving scalable mitigation strategies.

WHAT WE ARE LOOKING FOR:
Education & Experience

• Bachelor's degree in Business, Communications, Organizational Development, Supply Chain, Human Resources, or related field required.
• 7+ years of experience leading change management efforts in large-scale operational or IT transformation programs.
• Proven experience supporting enterprise technology deployments involving warehouse operations, supply chain, or logistics process transformation.
• Experience supporting WMS and/or OMS deployments in a distribution, retail, e-commerce, or 3PL environment strongly preferred.
• Strong preference for experience with Manhattan Associates solutions, particularly Manhattan Active WMS and OMS.
• Experience supporting multi-site deployments and leading change management across geographically distributed operations required.

Skills & Competencies

• Strong knowledge of change management principles, methodologies, and tools (e.g., ADKAR, Prosci, Kotter, or similar frameworks).
• Ability to translate technical deployment activity into operational impacts and clear messaging for warehouse teams.
• Experience developing communication strategies, training coordination plans, and readiness frameworks for frontline operational teams.
• Strong understanding of warehouse operations and distribution processes (receiving, putaway, picking, packing, shipping, inventory control).
• Proven ability to manage stakeholder engagement across executive leadership, operations teams, IT teams, and customer stakeholders.
• Strong organizational skills with the ability to manage multiple deployment waves simultaneously.

Leadership & Problem-Solving

• Strong leadership presence and ability to influence without direct authority.
• Highly collaborative, with the ability to align diverse stakeholders around a common deployment strategy.
• Comfortable navigating resistance, ambiguity, and fast-changing deployment environments.
• Strong problem-solving mindset with ability to anticipate adoption risks and proactively drive mitigation.
• Ability to operate effectively during go-live periods requiring rapid communication, decision-making, and on-site engagement.